nS
natasha S
1 reviews | Active since Jul 2022
09 Jul 2022, 13:08
vantage debt management
I would never advise anyone to apply or work with this institution. I canceled my application and I do understand there is a process, but there's been no contact ever since except for me getting told that they will send a document for me to use saying it has been canceled which to date has never been sent as per the contact persons response. they were on point when needing my application but for cancelation no correspondence at all. they have an I don't care attitude about cancelations and don't explain the full process, but think that all understand it. they never follow instruction hence me canceling and now it. seems. a. mamoth task just to get one document stating cancelation out of them
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Vantage Debt Management's replyOfficial
11 Jul 2022, 12:30Good day Natasha, thank you for your review. We have gone through the communication between yourself and our office and we can confirm that feedback has been given to you. You requested the suspension of our services on 05/07/2022. The consultant confirmed receipt of your request on the same day. The turnaround time for Suspension of Services is 7 business days as we are required to ensure that you are fully aware of what it entails when our services are suspended. You sent a follow-up on your request on 07/07/2022 whereby a response was given to you on the same day. We are still within the required turnaround time to issue you with Form 17.W and we have responded to all your queries on the same you sent them to our office. All relevant information was made available to you. The latest communication from you to our office was on 08/07/2022 whereby you thanked us for providing you with the information and feedback on your request. Kindly note today is the 4th business day since your request and Form 17.W will be sent to you within the required turnaround time.
Vantage Debt Management's reply11 Jul 2022, 12:30
Official
Good day Natasha, thank you for your review. We have gone through the communication between yourself and our office and we can confirm that feedback has been given to you. You requested the suspension of our services on 05/07/2022. The consultant confirmed receipt of your request on the same day. The turnaround time for Suspension of Services is 7 business days as we are required to ensure that you are fully aware of what it entails when our services are suspended. You sent a follow-up on your request on 07/07/2022 whereby a response was given to you on the same day. We are still within the required turnaround time to issue you with Form 17.W and we have responded to all your queries on the same you sent them to our office. All relevant information was made available to you. The latest communication from you to our office was on 08/07/2022 whereby you thanked us for providing you with the information and feedback on your request. Kindly note today is the 4th business day since your request and Form 17.W will be sent to you within the required turnaround time.