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natasha S
1 reviews | Active since Jul 2022
08 Mar 2023, 10:29
Uncooperative comoany
Those aren't allegations they are facts. If you could provide me. With an email address that would be perfect because as from January all the mail addresses I used to communicate with are no longer in use. Thank you
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Replies (3)
Vantage Debt Management's replyOfficial
08 Mar 2023, 10:37You may use the email address that is found on our website ***. Once again, I would like to reiterate that you are making allegations at this point. As per my previous response to you, it is highly unlikely that you app**** for debt counseling without being aware of it as the application form clearly lists the document's name. You are also labeling this review as uncooperative, yet you are receiving responses. Unfortunately, we cannot assist you on this platform, it is best that you email us. However, please note that if you have not settled all your accounts, we are unable to issue you with a Clearance Certificate. Since you have canceled our services and you mentioned your accounts are in arrears, you need to contact your credit providers directly to make payment arrangements to catch up on the arrears on your accounts.
Vantage Debt Management's reply08 Mar 2023, 10:37
Official
You may use the email address that is found on our website ***. Once again, I would like to reiterate that you are making allegations at this point. As per my previous response to you, it is highly unlikely that you app**** for debt counseling without being aware of it as the application form clearly lists the document's name. You are also labeling this review as uncooperative, yet you are receiving responses. Unfortunately, we cannot assist you on this platform, it is best that you email us. However, please note that if you have not settled all your accounts, we are unable to issue you with a Clearance Certificate. Since you have canceled our services and you mentioned your accounts are in arrears, you need to contact your credit providers directly to make payment arrangements to catch up on the arrears on your accounts.
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natasha S's updateReviewer Update
08 Mar 2023, 19:18There is no email address on this website. Again I am not making allegations. Firstly I did not go the full course of this so called debt counselling which is also a blatant lie. There is no debt counselling, ITS DEBT REVIEW. just use correct terminology. And that's what I was **** about by your consultant and that's why I stopped the process before it had begun fully. She never not once mentioned that I am being. Placed under debt review and that's what angered me. This institution does not give the truth, but half truths. And my accounts being paid up or not is really not concern as I did not give your agent permission to go and place me and my accounts under debt review. My clothing account is going into arrears as they want this clearance certificate as assurance that I am no longer dealing with this company that lies to people in order to get deals done. And these aren't allegations it's straight facts. Ask your consultant Esther of the back handed tactics she used and when I asked about where this debt review came as she had never discussed this with me and that's when I cancelled and now suddenly I'm making allegations? Your consultants must learn to speak facts and not round about truths.
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natasha S's update08 Mar 2023, 19:18
Reviewer Update
There is no email address on this website. Again I am not making allegations. Firstly I did not go the full course of this so called debt counselling which is also a blatant lie. There is no debt counselling, ITS DEBT REVIEW. just use correct terminology. And that's what I was **** about by your consultant and that's why I stopped the process before it had begun fully. She never not once mentioned that I am being. Placed under debt review and that's what angered me. This institution does not give the truth, but half truths. And my accounts being paid up or not is really not concern as I did not give your agent permission to go and place me and my accounts under debt review. My clothing account is going into arrears as they want this clearance certificate as assurance that I am no longer dealing with this company that lies to people in order to get deals done. And these aren't allegations it's straight facts. Ask your consultant Esther of the back handed tactics she used and when I asked about where this debt review came as she had never discussed this with me and that's when I cancelled and now suddenly I'm making allegations? Your consultants must learn to speak facts and not round about truths.
Vantage Debt Management's replyOfficial
09 Mar 2023, 10:19Good morning Natasha, Firstly Hello Peter cancels out contact details on the platform so whether I provide you with contact details here or not, it will not show. A simple Google search of our company will provide you with our contact details. Secondly, regarding your allegations, please note that you were fully aware that you were not being offered a consolidation loan. On 23/05/2022 your assessment feedback was sent to you where you were notified that you do not meet the criteria to qualify for a consolidation loan due to affordability and your credit score. Debt Counseling was the solution offered to you instead due to being over-indebted. On 04/06/2022 you completed the debt counseling application form. That is 12 days after the assessment feedback was sent to you and the solution of Debt Counselling was offered, not a consolidation loan. On 05/07/2022 you requested to cancel the process. Nowhere in our communication to you was a consolidation loan offered. The application form you completed also listed the document as being a debt counseling application form. Please also note that debt counseling and debt review is the same process, both terminology is correct. Again, I understand that you are wanting to contact us for a Clearance Certifcate. As previously advised, we are legally unable to provide you with a Clearance Certificate until all your accounts have been paid up. Since you have canceled our services and your accounts are in arrears due to non-payment, we cannot issue a Clearance Certificate.
Vantage Debt Management's reply09 Mar 2023, 10:19
Official
Good morning Natasha, Firstly Hello Peter cancels out contact details on the platform so whether I provide you with contact details here or not, it will not show. A simple Google search of our company will provide you with our contact details. Secondly, regarding your allegations, please note that you were fully aware that you were not being offered a consolidation loan. On 23/05/2022 your assessment feedback was sent to you where you were notified that you do not meet the criteria to qualify for a consolidation loan due to affordability and your credit score. Debt Counseling was the solution offered to you instead due to being over-indebted. On 04/06/2022 you completed the debt counseling application form. That is 12 days after the assessment feedback was sent to you and the solution of Debt Counselling was offered, not a consolidation loan. On 05/07/2022 you requested to cancel the process. Nowhere in our communication to you was a consolidation loan offered. The application form you completed also listed the document as being a debt counseling application form. Please also note that debt counseling and debt review is the same process, both terminology is correct. Again, I understand that you are wanting to contact us for a Clearance Certifcate. As previously advised, we are legally unable to provide you with a Clearance Certificate until all your accounts have been paid up. Since you have canceled our services and your accounts are in arrears due to non-payment, we cannot issue a Clearance Certificate.