They will leave you hanging once paid up

Item: Vantage Debt Management
Rating: 1
Author: Craig J

On 4 August '25 I received email confirmation from Vantage that they had received my paid up letters and will take all the necessary action to get the letters from the banks and clear my name. Now, on 15 Dec I call and they I am suspended on their account and will not help any 'customer' that is suspended.

I called and the call centre agent says the email was indeed sent but that the person that sent it was incorrect in saying that.

So after waiting 4 months I now need to go figure out how to do everyting myself, even after paying them for all these years. Once you pay up they will leave to to hang. Even after confirming it was THEIR MISTAKE they still say touch luck, you are suspended and need to go do it all yourself.

DO NOT USE THEM!!!!

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Replies (1)

Vantage Debt Management's replyOfficial

12 Jan 2026, 10:51

Dear Craig,

Thank you for raising your concerns with us.

Our Client Services Team has confirmed that all paid-up letters have been accounted for, except for one. As noted in our email sent on January 5, 2026, you will need to contact that specific creditor directly as they require instructions from you personally. Our team has attempted to reach you by phone regarding this matter, but has been unsuccessful.

Kindly contact the creditor and let us know once you have done so. This will allow us to expedite the collection of the final paid-up letter and complete your clearance process.

We apologize for the delay and look forward to hearing from you soon.

Sincerely,

Tyrone

Vantage Debt Management

Vantage Debt Management's reply12 Jan 2026, 10:51

Official