ML
Marlene L
1 reviews | Active since Oct 2022
08 Oct 2022, 07:04
Terrible service
I have had the worst experience of my life with these people. Zero customer service. I have been asking questions as the payments and my statements are not making sense but no response. There is also an amount showing of R13000 but no idea what it is for?? When i ask i get no response. I paid legal fees, aftercare fees and restructuring fees in the beginning but now they are charging me again? Who regulates these people?
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Vantage Debt Management's replyOfficial
12 Oct 2022, 08:41Good morning Marlene, thank you for your review. We have gone through your profile and have noted that all queries received by you have been responded to within 2-3 business days. I have also noted that all your queries have not received a response on the same day but the response times remained within 2-3 business days. The reason you have not received responses to all your queries on the same day is due to us receiving separate emails from you. We work with a queueing system and have responded to your queries as we have received them. The system is also showing that our Client Services team thus far addressed each query you sent through. There is only one query pending which requires feedback from a third party and this has been communicated to you. We will continue to keep you updated on your pending query.
Vantage Debt Management's reply12 Oct 2022, 08:41
Official
Good morning Marlene, thank you for your review. We have gone through your profile and have noted that all queries received by you have been responded to within 2-3 business days. I have also noted that all your queries have not received a response on the same day but the response times remained within 2-3 business days. The reason you have not received responses to all your queries on the same day is due to us receiving separate emails from you. We work with a queueing system and have responded to your queries as we have received them. The system is also showing that our Client Services team thus far addressed each query you sent through. There is only one query pending which requires feedback from a third party and this has been communicated to you. We will continue to keep you updated on your pending query.