Terrible service and dishonesty

Good morning Ettienne. Thank you for your review. We have gone through your application to understand what has taken place. You initiated our services in June 2022. Since June 2022, we have completed all work on your application and we have kept you updated on every step of the process. You had complete transparency of your application at every step. However, you have not made any payments. Payment was missed in June and July 2022. Our office has reached out to you multiple times to assist you and limit your risk, however you were uncontactable. Calls and emails were sent to you in an attempt to assist you. We managed to reach you on 23 August 2022 when you requested that we move your pay date to the last day of the month. As your current pay date was on the 25th of each month, we did not have sufficient time to make the change for this month. Therefore, the debit order on your account did not go off deliberately. We simply did not have sufficient time as you have been uncontactable and you did not reach out to our office either despite our numerous attempts to contact you. Your consultant will be in contact with you today so that we can assist you and limit your risk.