Struggling to get assistance

Dear Sihle,

Thank you for reaching out to us.

We acknowledge your recent communication with our office. Contrary to your review, your profile shows that you have been contacted via both phone and email, in which you confirmed that creditors have stopped making direct contact with you. It is important to know that there are certain account types, such as service agreements, which cannot be added to the application; in these cases, the creditor may contact you.

Please note that we have contacted the creditor involved, who informed us they will be sending you a statement that includes a reference number. You will need to provide this number to our Client Services Team. Once you have done so, we will resend the request to add the specified account.

In light of this, we kindly ask you to reconsider or remove your review rating.

If you need any further assistance, please don't hesitate to contact our Client Services Team.

Sincerely,

Tyrone

Vantage Debt Management