1 reviews | Active since Mar 2020
**** service!
What poor service received. In the beginning when I started with Vantage Debt Management the communication was swift and I received immediate answers, they were also very quick to set up a debit order to take my money, however I have sent an email months ago for termination/cancellation of my debt review and I am struggling to get a response. My credit providers are well aware of the termination as I have already made my own payment arrangements with them, however I am not receiving the communication I should from Vantage. As stated by the NCR they were suppose to send me a rejection letter but when I followed up they were telling me how I am emailing the wrong email address. While this was always the email I was using. You are so quick to sign people up but nowhere when we need assistance with cancellation. This is bull**** service and I hope no one makes use of this service as its just a joke! You need to start pulling yourself together and deliver the service the clients deserve. I am deeply disappointed in your ****ty service. I have once again sent a follow up email I wonder how long will it take you to get back to me now again. **** service, would not recommend this to anyone!
We acknowledge your recent review of our services. In response, please find the timeline of events leading to the suspension of your services below:
- 25 September 2025: You inquired about the possibility of withdrawing from the debt review process.- 29 September 2025: We attempted to contact you via telephone without success and subsequently advised that we would initiate the suspension of our services.- 06 October 2025: You indicated that you were unable to maintain payments, reiterated your request to be removed from the process, and stated your intention to make direct arrangements with your creditors.- 23 October 2025: Following further unsuccessful attempts to reach you by phone, we provided email notification regarding the suspension. We noted that settling all debt and obtaining a clearance certificate is required to be formally removed from debt review.- 12 November – 09 December 2025: We sent multiple follow-up emails reiterating these requirements.- 10 December 2025: We received your confirmation to proceed, in which you explicitly stated your awareness of the suspension process and its implications.- 15 December 2025: The suspension of our services as your debt counselor was concluded, and a Form 17.W was issued to all creditors.- 02 and 04 February 2026: Our Client Services Team responded to your follow-up inquiries to address your concerns.
I hereby confirm that all procedural guidelines have been followed.
If you have any further questions, please contact our Client Services Team, who will be happy to assist you.
Sincerely,
TyroneVantage Debt Management
We acknowledge your recent review of our services. In response, please find the timeline of events leading to the suspension of your services below:
- 25 September 2025: You inquired about the possibility of withdrawing from the debt review process.- 29 September 2025: We attempted to contact you via telephone without success and subsequently advised that we would initiate the suspension of our services.- 06 October 2025: You indicated that you were unable to maintain payments, reiterated your request to be removed from the process, and stated your intention to make direct arrangements with your creditors.- 23 October 2025: Following further unsuccessful attempts to reach you by phone, we provided email notification regarding the suspension. We noted that settling all debt and obtaining a clearance certificate is required to be formally removed from debt review.- 12 November – 09 December 2025: We sent multiple follow-up emails reiterating these requirements.- 10 December 2025: We received your confirmation to proceed, in which you explicitly stated your awareness of the suspension process and its implications.- 15 December 2025: The suspension of our services as your debt counselor was concluded, and a Form 17.W was issued to all creditors.- 02 and 04 February 2026: Our Client Services Team responded to your follow-up inquiries to address your concerns.
I hereby confirm that all procedural guidelines have been followed.
If you have any further questions, please contact our Client Services Team, who will be happy to assist you.
Sincerely,
TyroneVantage Debt Management