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Kellydene G

1 reviews | Active since Oct 2022

20 Oct 2022, 12:37

********

After been with Vantage for 3 years, the use for the services was going to come to an end. however i was told in April that i was misinformed by Tyrone and there one last creditor that needs payment. after many back and forth emails and calls with Tyrone and his manager Reyaas (which was unprofessional on many levels - and needless to say no help at all) I arranged with my last creditor on my own and settled my account. When i contacted this organization to get my Clearence certificate - I told yet again by Ntombi that I was misinformed and there's another creditor that needs to be paid. In this past week, I went from been debt free to debt added just because the staff in this organization can not use a calculator or do their jobs properly.

*Every month I am charged an admin fee - but when there's a query - in due incompetence i have to handle it on my own *many staff members (Tyrone, Reyaas, Ntombi, and at least Zaheena) have misinformed me and misled me on many many occasions - and to this all i received is an apology - perhaps this behavior and level of service is the pathetic culture of this organization - even at management level i've received no good from this organization. You people share your good reviews to fool yourself

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Replies (1)
Vantage Debt Management
Vantage Debt Management's reply21 Oct 2022, 08:27
Official
Good morning Kellydene, thank you for your review. We would like to point out that we are not ********. Under no conditions have you been ****med by our company. We made every effort to place you in a stronger financial position when you app**** with our office and we managed to achieve that. Regarding the concern about your accounts and the information, you received about the process ending in April 2022. We have reached out to you and apologized that the information provided was not correct and our office is currently in the process of assisting you with settling your last accounts. Please also be aware that it is not our office that calculates your outstanding balances, it is your credit providers. Unfortunately, one of your credit providers is a collection agency and we have communicated the discrepancy in the information we have received from them to you and we also committed to resolving this which we are still in process of because unfortunately each credit provider has its own turnaround times but we are still committed to ensuring the discrepancy on your credit providers end gets resolved.  We would also like to point out that for the past 6 months you have not been paying an admin fee, the work we are doing on your application is therefore not being paid for. We are truly sorry that you feel our level of service is pathetic. We will continue to strive to resolve your concerns and queries and hope to issue your Clearance Certificate as soon as the discrepancy with your credit provider is resolved.