KS
Kefilwe S
1 reviews | Active since Aug 2011
30 Sept 2025, 07:16
REFUND MY MONEY
Vantage is not helpful when it comes to debt settlements. It seems their mission is to keep you in debt review for atleast 5 years so that they can benefit from the monthly fees. I started paying my accounts directly when I realized this. Now this month they kept taps on my account so that they can debit it and now they are refusing to refund me MY money. I have paid off some of the accounts, AFTER NEGOTIATING SETTLEMENTS MYSELF. But Vantage still took the money from me "to distribute" Even now I have a settlement quote that I have to pay by cob, but I can't because Vantage took my money DO NOT USE VANTAGE!!
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Replies (2)KS
Kefilwe S's updateReviewer Update
03 Oct 2025, 13:11When I spoke to Vantage on 28 Sep, they claime that they cannot refund the money they debited because it has been distributed to my creditors already. It is 3 October today and my creditors still have not been paid. I am told to wait for a call from management, and they can't even tell me when.
KS
Kefilwe S's update03 Oct 2025, 13:11
Reviewer Update
When I spoke to Vantage on 28 Sep, they claime that they cannot refund the money they debited because it has been distributed to my creditors already. It is 3 October today and my creditors still have not been paid. I am told to wait for a call from management, and they can't even tell me when.
Vantage Debt Management's replyOfficial
06 Oct 2025, 09:29Dear Kefilwe,
Thank you for contacting us.
We have thoroughly reviewed your profile and the concerns you raised. Based on information from your creditors, we could not confirm your claims regarding our assistance or that all your accounts, aside from your home loan and vehicle accounts, have been paid as required. Our records also show one settled account as of June 2024. If this does not match your records, please contact our Customer Services Team and provide proof of payment or paid-up letters for any disputed accounts.
Our Customer Services Team will send you a written summary from your creditors and outline the next steps.
Sincerely,
Tyrone
Vantage Debt Management
Vantage Debt Management's reply06 Oct 2025, 09:29
Official
Dear Kefilwe,
Thank you for contacting us.
We have thoroughly reviewed your profile and the concerns you raised. Based on information from your creditors, we could not confirm your claims regarding our assistance or that all your accounts, aside from your home loan and vehicle accounts, have been paid as required. Our records also show one settled account as of June 2024. If this does not match your records, please contact our Customer Services Team and provide proof of payment or paid-up letters for any disputed accounts.
Our Customer Services Team will send you a written summary from your creditors and outline the next steps.
Sincerely,
Tyrone
Vantage Debt Management