aB
aaysha B
1 reviews | Active since Mar 2022
05 May 2022, 09:27
POOR SERVICE towards the end
Not a company I would recommend , the application process all went well, the period of my repayments went well, problems started at the end of my debt counseling , their response time to disputes and complaints is terribly long.
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Vantage Debt Management's replyOfficial
10 May 2022, 15:17Good afternoon Aaysha, thank you for the review.
I have reviewed the latest queries you sent our office to understand why our response times were terribly long.
The system is showing you sent a query on 25/04/2022, one of our consultants responded to you on 28/04/2022. For the query you sent on 25/04/2022, we responded on the second business day as 27/04/2022 was a public holiday.
Another query was sent to our office on 04/05/2022, and our Client Services Team Leader called you on 06/05/2022 which is also the second business day after receiving your query.
Both queries sent to our office were responded to on the second business day.
We are truly sorry that you feel our response times were not ideal, we strive to respond to our client queries as quickly as we can.
Congratulations on receiving your Clearance Certificate, we hope you achieve all your financial goals for the coming year.
I have reviewed the latest queries you sent our office to understand why our response times were terribly long.
The system is showing you sent a query on 25/04/2022, one of our consultants responded to you on 28/04/2022. For the query you sent on 25/04/2022, we responded on the second business day as 27/04/2022 was a public holiday.
Another query was sent to our office on 04/05/2022, and our Client Services Team Leader called you on 06/05/2022 which is also the second business day after receiving your query.
Both queries sent to our office were responded to on the second business day.
We are truly sorry that you feel our response times were not ideal, we strive to respond to our client queries as quickly as we can.
Congratulations on receiving your Clearance Certificate, we hope you achieve all your financial goals for the coming year.
Vantage Debt Management's reply10 May 2022, 15:17
Official
Good afternoon Aaysha, thank you for the review.
I have reviewed the latest queries you sent our office to understand why our response times were terribly long.
The system is showing you sent a query on 25/04/2022, one of our consultants responded to you on 28/04/2022. For the query you sent on 25/04/2022, we responded on the second business day as 27/04/2022 was a public holiday.
Another query was sent to our office on 04/05/2022, and our Client Services Team Leader called you on 06/05/2022 which is also the second business day after receiving your query.
Both queries sent to our office were responded to on the second business day.
We are truly sorry that you feel our response times were not ideal, we strive to respond to our client queries as quickly as we can.
Congratulations on receiving your Clearance Certificate, we hope you achieve all your financial goals for the coming year.
I have reviewed the latest queries you sent our office to understand why our response times were terribly long.
The system is showing you sent a query on 25/04/2022, one of our consultants responded to you on 28/04/2022. For the query you sent on 25/04/2022, we responded on the second business day as 27/04/2022 was a public holiday.
Another query was sent to our office on 04/05/2022, and our Client Services Team Leader called you on 06/05/2022 which is also the second business day after receiving your query.
Both queries sent to our office were responded to on the second business day.
We are truly sorry that you feel our response times were not ideal, we strive to respond to our client queries as quickly as we can.
Congratulations on receiving your Clearance Certificate, we hope you achieve all your financial goals for the coming year.