1 reviews | Active since Feb 2020
Not under Debt review.
Okay so this is my situation I am in.My wife did an application for the both of us to be placed under Debt review with this company called Vantage Debt Management and through all the back and forth emails and re-application they could not take us on as clients.Which is fine because not everything goes according to plan.Then we made arrangements with the institution we had our own personal loans with for payments and it work out in the end however this Vantage Debt management company did not send an email to the NCR and the credit bureaus to notify them we are not under debt review.Because my wife and I is married under community of property it really caused issues on my profile saying that I am under Debt review which I am not.This has become an irritation on my side and could you escalate this matter to the relevant people at Vantage Debt Management to please remove my wife and I from their system so we can be updated on the NCR system and credit bureau.
We acknowledge your recent review of our services. In response, please find the timeline of events leading to the suspension of your services below:
- 25 September 2025: You inquired about the possibility of withdrawing from the debt review process.- 29 September 2025: We attempted to contact you via telephone without success and subsequently advised that we would initiate the suspension of our services.- 06 October 2025: You indicated that you were unable to maintain payments, reiterated your request to be removed from the process, and stated your intention to make direct arrangements with your creditors.- 23 October 2025: Following further unsuccessful attempts to reach you by phone, we provided email notification regarding the suspension. We noted that settling all debt and obtaining a clearance certificate is required to be formally removed from debt review.- 12 November – 09 December 2025: We sent multiple follow-up emails reiterating these requirements.- 10 December 2025: We received your confirmation to proceed, in which you explicitly stated your awareness of the suspension process and its implications.- 15 December 2025: The suspension of our services as your debt counselor was concluded, and a Form 17.W was issued to all creditors.- 02 and 04 February 2026: Our Client Services Team responded to your follow-up inquiries to address your concerns.
I hereby confirm that all procedural guidelines have been followed.
If you have any further questions, please contact our Client Services Team, who will be happy to assist you.
Sincerely,
TyroneVantage Debt Management
We acknowledge your recent review of our services. In response, please find the timeline of events leading to the suspension of your services below:
- 25 September 2025: You inquired about the possibility of withdrawing from the debt review process.- 29 September 2025: We attempted to contact you via telephone without success and subsequently advised that we would initiate the suspension of our services.- 06 October 2025: You indicated that you were unable to maintain payments, reiterated your request to be removed from the process, and stated your intention to make direct arrangements with your creditors.- 23 October 2025: Following further unsuccessful attempts to reach you by phone, we provided email notification regarding the suspension. We noted that settling all debt and obtaining a clearance certificate is required to be formally removed from debt review.- 12 November – 09 December 2025: We sent multiple follow-up emails reiterating these requirements.- 10 December 2025: We received your confirmation to proceed, in which you explicitly stated your awareness of the suspension process and its implications.- 15 December 2025: The suspension of our services as your debt counselor was concluded, and a Form 17.W was issued to all creditors.- 02 and 04 February 2026: Our Client Services Team responded to your follow-up inquiries to address your concerns.
I hereby confirm that all procedural guidelines have been followed.
If you have any further questions, please contact our Client Services Team, who will be happy to assist you.
Sincerely,
TyroneVantage Debt Management