PD
Phindile D
1 reviews | Active since May 2022
11 Aug 2025, 09:38
Not happy at all with Vantage debt management
Morning I haven't received my refund till today two weeks has passed already u guys are really abusing us I haven't received my clearance certificate and two weeks and a month but u keep deducting money in my account. I to be debt free am losing job offers because of this.😡😡
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Phindile D's updateReviewer Update
12 Aug 2025, 06:04Morning again received my refund but still haven't received my clearance letter that I was promised last month they 10 to 21 days it turned into a month I even had money saved if the were fees that needed to paid but no till now nothing I want this done this morning before 10 o'clock I want to be issued with my clearance certificate cause am tired of waiting for you guys to respond to mey looks like this is how you take your customers serious. I want my clearance certificate if they are issues will deal with them later I want my certificate issued
PD
Phindile D's update12 Aug 2025, 06:04
Reviewer Update
Morning again received my refund but still haven't received my clearance letter that I was promised last month they 10 to 21 days it turned into a month I even had money saved if the were fees that needed to paid but no till now nothing I want this done this morning before 10 o'clock I want to be issued with my clearance certificate cause am tired of waiting for you guys to respond to mey looks like this is how you take your customers serious. I want my clearance certificate if they are issues will deal with them later I want my certificate issued
Vantage Debt Management's replyOfficial
12 Aug 2025, 08:57Dear Phindile,
We have reviewed your account history and escalated your feedback to help expedite the final steps of your debt counseling journey. One of our dedicated team members will be reaching out to discuss any concerns you have regarding the issuance of your clearance certificate.
As mentioned in our email on July 24, 2025, the expected timeframe for this process is 10-20 business days, and we are still within that timeframe. We apologize for any inconvenience you may have encountered during this time.
We are furthermore happy to know that you have received the refund as indicated in your response.
Please keep an eye out for our upcoming communication.
Sincerely,
Tyrone
Vantage Debt Management
We have reviewed your account history and escalated your feedback to help expedite the final steps of your debt counseling journey. One of our dedicated team members will be reaching out to discuss any concerns you have regarding the issuance of your clearance certificate.
As mentioned in our email on July 24, 2025, the expected timeframe for this process is 10-20 business days, and we are still within that timeframe. We apologize for any inconvenience you may have encountered during this time.
We are furthermore happy to know that you have received the refund as indicated in your response.
Please keep an eye out for our upcoming communication.
Sincerely,
Tyrone
Vantage Debt Management
Vantage Debt Management's reply12 Aug 2025, 08:57
Official
Dear Phindile,
We have reviewed your account history and escalated your feedback to help expedite the final steps of your debt counseling journey. One of our dedicated team members will be reaching out to discuss any concerns you have regarding the issuance of your clearance certificate.
As mentioned in our email on July 24, 2025, the expected timeframe for this process is 10-20 business days, and we are still within that timeframe. We apologize for any inconvenience you may have encountered during this time.
We are furthermore happy to know that you have received the refund as indicated in your response.
Please keep an eye out for our upcoming communication.
Sincerely,
Tyrone
Vantage Debt Management
We have reviewed your account history and escalated your feedback to help expedite the final steps of your debt counseling journey. One of our dedicated team members will be reaching out to discuss any concerns you have regarding the issuance of your clearance certificate.
As mentioned in our email on July 24, 2025, the expected timeframe for this process is 10-20 business days, and we are still within that timeframe. We apologize for any inconvenience you may have encountered during this time.
We are furthermore happy to know that you have received the refund as indicated in your response.
Please keep an eye out for our upcoming communication.
Sincerely,
Tyrone
Vantage Debt Management