1 reviews | Active since Oct 2022
Most frustrating experience of my life
Once the whole debt review thing is complete dont think that they will contact ALL the credit bureaus to send them clearance certificates, and paid up letters. No you have to contact them yourself and follow up regularly to get your details updated. Then of course there is the refund which is to be paid at issuing of certificate, its almost a month now and still waiting. Aftercare, what aftercare but believe me you will pay every month for that. I never missed a payment, not once, not even during Covid but no sign of the 30% refund on aftercare fees to be seen. Ridiculous!
All i can say is that if you really dont need to go under debt review then dont, Its a nightmare! Seems great in the beginning but trust me that will change towards the end of the process..
Kindly note that we must notify all credit bureaus of your Clearance Certificate. Credit Bureaus then have 21 business days to update your credit record.
The issue is not that we did not update all credit bureaus, the problem is that credit bureaus often do not update consumer records within the required timeframe. Unfortunately, credit bureaus do not always allow us to make inquiries on behalf of consumers regarding the update of credit information as we are considered a third party.
So we fully understand your frustration as we are often held accountable for the delay on the credit bureaus' end, which is also frustrating for us.
Regarding your cash-back bonus, please be patient as load-shedding is negatively impacting many companies, ours included. It is not our intention to delay any part of this process and we are working around the clock to make up for lost hours. Please also note paying Aftercare Fees is a legal requirement of the process, we are the only company that offers a cashback bonus on the fees to reward our clients. It is not a legal requirement on our end to refund the fees.
We will process the cashback bonus as soon as we are able to, kindly have patience.
Kindly note that we must notify all credit bureaus of your Clearance Certificate. Credit Bureaus then have 21 business days to update your credit record.
The issue is not that we did not update all credit bureaus, the problem is that credit bureaus often do not update consumer records within the required timeframe. Unfortunately, credit bureaus do not always allow us to make inquiries on behalf of consumers regarding the update of credit information as we are considered a third party.
So we fully understand your frustration as we are often held accountable for the delay on the credit bureaus' end, which is also frustrating for us.
Regarding your cash-back bonus, please be patient as load-shedding is negatively impacting many companies, ours included. It is not our intention to delay any part of this process and we are working around the clock to make up for lost hours. Please also note paying Aftercare Fees is a legal requirement of the process, we are the only company that offers a cashback bonus on the fees to reward our clients. It is not a legal requirement on our end to refund the fees.
We will process the cashback bonus as soon as we are able to, kindly have patience.