1 reviews | Active since May 2017
Make it right, Vantage!!!!!!!
I was very skeptical going in on this journey, having read mixed reviews from people who had a terrible time using their service to others having a blast.
I, however, fall into the category of someone not having a very good time, and regretting the decision to join Vantage Debt Management.
The onboarding process was seamless, however, the agent that assisted me, insisted I change my banking details just incase the credit providers still try to debit my bank account. I did change my details on her recommendations, I would never have done so. After the onboarding process, i received confirmation that all my debit orders were cancelled with the credit providers and 1 payment will be debited from my new account by Hyphen, easy right? WRONG!
The credit providers were still trying to debit my previous account, which was costing me R150 per failed debit order, I had notified Vantage immediately, and every month since then (April 2024), and no feedback, no communication, no accountability has been shown by Vantage.
I have emailed a number of times, I have called a number of times, with no response except that Vantage is not going to pay the arrears amount of R1400 for missed debit order fees. My arguement is, why should I pay this fee? I changed my banking details based on the recommendations of their agent, I did not consent to this debt.
I have settled one account in full, however, Hyphen is still distributing to that debt? why, no response but sorry we forgot to cancel it.
I have been hounded by attorneys with summons, why? no response.
Thank you for sharing your experience with us. We sincerely apologise for the challenges you’ve faced and understand your frustration. Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible.
Upon checking your contact on the system out agent has already reached out to you and is actively working on addressing each of your concerns. We are reviewing the issues related to the debit orders and ensuring that the correct payments are made moving forward.
Please know that we take your feedback seriously and are taking steps to improve our communication and service. We appreciate your patience and will keep you updated on the progress until this issue is fully resolved. If you have any further concerns in the meantime, feel free to reach out directly to our agent or customer service team.
Thank you for bringing this to our attention.
Best regards,
Thank you for sharing your experience with us. We sincerely apologise for the challenges you’ve faced and understand your frustration. Your satisfaction is important to us, and we are committed to resolving this matter as quickly as possible.
Upon checking your contact on the system out agent has already reached out to you and is actively working on addressing each of your concerns. We are reviewing the issues related to the debit orders and ensuring that the correct payments are made moving forward.
Please know that we take your feedback seriously and are taking steps to improve our communication and service. We appreciate your patience and will keep you updated on the progress until this issue is fully resolved. If you have any further concerns in the meantime, feel free to reach out directly to our agent or customer service team.
Thank you for bringing this to our attention.
Best regards,