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Demain R

1 reviews | Active since Feb 2020

13 Apr 2026, 12:44

I AM NOT UNDER DEBT REVIEW!!!!

It's with great frustration that I am writing this once again about the same company.My wife and I did an application in the past with Vantage which we ended up cancelling,saying we did not move forward with their business but the problem I am sitting with now is my creditors and potential creditors cannot take me on as a client because they profile is saying that I am under debt review which I am not.I have been paying my creditor which is the bank I bank with every month.When my wife and I try to contact this Vantage debt management company to issue us a W17 form an rejection letter to illustrate we are not clients of their we always end up on the losing side.My profile is showing that I have been flagged because Vantage has not updated their system or my profile as a non-client.How long I'm I going to sit with this issue? Can a professional employee of Vantage debt management please contact me? I when so far as to contact Vantage but every daaaamn time the call just gets transfered to the relevant department and that is where my journey ends.What is going on? I am a hard working SOUTH AFRICAN that deserves to be assisted.I am just tired of this level of customer service!!!! I am not UNDER DEBT REVIEW!!!

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Replies (1)
Vantage Debt Management
Vantage Debt Management's reply14 Apr 2026, 09:43
Official
Dear Demain,

Please be advised that your concerns have been addressed and responded to on several occasions.

As previously noted, because you are married in community of property, you were declared over-indebted via a joint application. Both you and your spouse were placed under debt review based on the information provided by you, your creditors, and the credit bureaus.

All processes have been conducted in accordance with the National Credit Regulator (NCR) guidelines. While this information was previously sent to your spouse, I have instructed our Client Services Team to contact you directly using the details on file. If they are unable to reach you by telephone, they will provide the relevant documentation via email. For your reference, a copy of the NCR Debt Review Withdrawal Guidelines 2021 will also be included.

Sincerely,

Tyrone
Vantage Debt Management