I am extremely disappointed with the service I received from Vantage Debt Management

I entered debt review in good faith, trusting that my accounts would be properly managed and that I would be kept informed of any important developments. Unfortunately, this was not the case. I experienced a serious lack of communication throughout the process. After submitting a change in circumstances and supporting documents due to unemployment, I received no follow-up or feedback regarding whether my request was approved or rejected. As a result, I was later contacted directly by my credit provider, WesBank, with repossession action on my vehicle. This came as a complete shock, as I had not been informed of any changes to my account status or that I was at risk. I was left in a position where I had to handle the situation myself and make direct arrangements with my creditors to prevent losing my vehicle. This situation could have been avoided with proper communication and account management. Due to this experience, I have decided to terminate their services and manage my accounts directly. I would not recommend their services based on my experience.