horrible horrible service, untrained staff

I recently contacted vantage debt management after being on their records for nearly two years , I requested to skip a payment as i needed to fix my car. The gentleman stated i would need supporting documents to which i stated what would it be as i will be taking in my car , he then stated lets leave it as he would follow up. we then ended the call .My debit order was not deducted the month end and I proceeded to fix my car as i had the extra cash. A few days later the bank called smsed me stating I am behind with payments due to none payment that month. I explained what happened and proceeded to make a payment plan. I then received another call from a bank my ex wife banked with as her debt is part of the consolidation. Clearly no-one reached out to any of the banks to explain a thing, I then reached out to vantage debt management. I was informed that they will follow up . A week later a later called to explain to me that they send me an email that they did not request a payment break on my behalf due to not having the supporting documents and thus the banks contacted me . I asked why did they than allow the payment break because they should not have allowed it as i would have tried to make alternative arrangements as know im more in a predicament. The lady tried to apologise but i felt this was way past an apology as know i am being contacted by the banks due to someone failing to do their job properly...poor service , stay away if possible as they dont care at all