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Qhayiya F
1 reviews | Active since Oct 2023
07 Dec 2023, 09:42
From warm to lukewarm service 🫠😕🙁
The process started quite well but as I was about to conclude my clearance process. I somewhat felt neglected as if had to do the work and constantly have to call them to follow up as it’s either I need to check on the timeframe given or there’s no update whatsoever.
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Replies (5)
Vantage Debt Management's replyOfficial
07 Dec 2023, 09:49Good morning Qhayiya, thank you for your review. We are sorry to hear that you are experiencing this. I have just gone through your profile and noted that your Clearance Certificate was issued on 30 October 2023. The issuing of your Clearance Certificate was extended as you were only able to pay the aftercare fee at the end of the month. I do however note that you have an outstanding query with our office regarding our policy and the consultant handling your query has not given you feedback yet. I will ensure that you receive feedback before the end of today. We apologize once again for the experience, we are constantly trying to improve so we appreciate this feedback.
Vantage Debt Management's reply07 Dec 2023, 09:49
Official
Good morning Qhayiya, thank you for your review. We are sorry to hear that you are experiencing this. I have just gone through your profile and noted that your Clearance Certificate was issued on 30 October 2023. The issuing of your Clearance Certificate was extended as you were only able to pay the aftercare fee at the end of the month. I do however note that you have an outstanding query with our office regarding our policy and the consultant handling your query has not given you feedback yet. I will ensure that you receive feedback before the end of today. We apologize once again for the experience, we are constantly trying to improve so we appreciate this feedback.
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Qhayiya F's updateReviewer Update
08 Dec 2023, 09:24It’s another day yet I am still waiting for your feedback as promised above but nothing have not heard anything from your consultant. I’m very concerned since they could not give me a clear timeframe as to when exactly can I expect my refund and what’s more alarming is the fact that they said only there’s one person that is meant to be processing all other payment queries.
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Qhayiya F's update08 Dec 2023, 09:24
Reviewer Update
It’s another day yet I am still waiting for your feedback as promised above but nothing have not heard anything from your consultant. I’m very concerned since they could not give me a clear timeframe as to when exactly can I expect my refund and what’s more alarming is the fact that they said only there’s one person that is meant to be processing all other payment queries.
Vantage Debt Management's replyOfficial
08 Dec 2023, 09:35Good morning Qhayiya, thank you for notifying us. I have just spoken with the Operations Manager as to why this is the case and he advised that the Client Services Team Leader will be in contact with you within the hour. I apologize for this, it is not how we usually conduct ourselves and I will make sure to follow up within the hour that you have been contacted.
Vantage Debt Management's reply08 Dec 2023, 09:35
Official
Good morning Qhayiya, thank you for notifying us. I have just spoken with the Operations Manager as to why this is the case and he advised that the Client Services Team Leader will be in contact with you within the hour. I apologize for this, it is not how we usually conduct ourselves and I will make sure to follow up within the hour that you have been contacted.
Vantage Debt Management's replyOfficial
08 Dec 2023, 13:26Dear Qhayiya, I can confirm that your query has now been resolved. Thank you for your patience and understanding. We wish you a safe, blessed festive season.
Vantage Debt Management's reply08 Dec 2023, 13:26
Official
Dear Qhayiya, I can confirm that your query has now been resolved. Thank you for your patience and understanding. We wish you a safe, blessed festive season.
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Qhayiya F's updateReviewer Update
08 Dec 2023, 14:56Thank you so much I can now confirm my query has been resolved. A blessed festive season to you all.
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Qhayiya F's update08 Dec 2023, 14:56
Reviewer Update
Thank you so much I can now confirm my query has been resolved. A blessed festive season to you all.