1 reviews | Active since Feb 2026
Extremely Poor Communication and Delays : Vantage Debt Management
On 2 February 2026, I emailed Vantage requesting the following documents: Form 17.1, 17W, 17.2, Final Proposal, and Form 16. I also attached two documents (one from myself and one from my lawyer) regarding termination of debt review.
On 4 February, I sent a follow-up email requesting feedback, no response. I then called on 5 and 6 February and was told emails take 3 days to be answered. I explained it had already been more than 3 days. I was promised a response and a call back, which never happened.
I called again on 9 February (one week later) , again promised feedback, again no response. On 10 February, I sent another email and CC’d another company as proof that I had been trying to get assistance.
On 11 February, Vantage finally responded and sent all documents except Form 17W. Their reason for not sending it did not make sense and showed they had not properly reviewed my attached documents.
On 16 February, I sent two more emails : one responding to their reply, and another stating it would be my final request for Form 17W and for them to review my documents (this time I attached six documents). I again CC’d the other company for proof of my efforts.
Today, 18 February, there is still no response. I called again this morning and was told they respond within 3 working days and would reply before end of business , something I have repeatedly been told since the beginning of February without any action. When I raised my frustration and mentioned escalating the matter, the consultant was nonchalant.
This ongoing lack of communication, delays, and failure to provide a required document has caused unnecessary stress and frustration. I expect urgent resolution and proper professional communication.
Thank you for reaching out to us.
Your request was escalated to our Client Services Team, who provided the relevant information via email on 11 February 2026. This response also included an explanation regarding the document that could not be forwarded.
Additionally, a consultant contacted you on 19 February 2026 to provide further clarification and discuss why we are unable to fulfill the request for that specific document.
Please accept our apologies for the delay in our response. Our standard turnaround time is 3–5 business days, depending on the current volume of queries.
If you require further assistance, please contact the Client Services Team, and we will be happy to help.
Sincerely,
TyroneVantage Debt Management
Thank you for reaching out to us.
Your request was escalated to our Client Services Team, who provided the relevant information via email on 11 February 2026. This response also included an explanation regarding the document that could not be forwarded.
Additionally, a consultant contacted you on 19 February 2026 to provide further clarification and discuss why we are unable to fulfill the request for that specific document.
Please accept our apologies for the delay in our response. Our standard turnaround time is 3–5 business days, depending on the current volume of queries.
If you require further assistance, please contact the Client Services Team, and we will be happy to help.
Sincerely,
TyroneVantage Debt Management
Yes, the consultant contacted me and informed me that if I obtain the specific document, I will be able to handle my debt independently.
As I have previously stated, I fully understand the implications and I would like to proceed with the suspension of Vantage Debt Management.
However, this matter has now turned into a continuous back-and-forth conversation, which is becoming extremely frustrating.
After I clearly agreed to the pros and cons of the suspension, I would like to understand why there is still a delay in providing me with the documents I have requested.
I would appreciate your prompt assistance in resolving this matter and providing the requested documents.
Yes, the consultant contacted me and informed me that if I obtain the specific document, I will be able to handle my debt independently.
As I have previously stated, I fully understand the implications and I would like to proceed with the suspension of Vantage Debt Management.
However, this matter has now turned into a continuous back-and-forth conversation, which is becoming extremely frustrating.
After I clearly agreed to the pros and cons of the suspension, I would like to understand why there is still a delay in providing me with the documents I have requested.
I would appreciate your prompt assistance in resolving this matter and providing the requested documents.