DEBT Management Company Adding to My debt

I sort the assistance for debit management from Vantage Debt management and was contacted by a lady, consultant Chanel B who assisted at the time with all the relevant information and she did and assessment and took all details for my financial predicament after which she worked out my installment that I would need to pay going forward. she did inform me that she had sufficient time to stop all debit orders going off my account on my pay date beng the 27th. I was very content with this and we finalized the agreement. On the 27th of June 2024, the very first debit that went of my account was for Vantage and to my surprise followed by the Standard Bank Loan and also FinChoice totalling R3 317,68 which was not supposed to have been debited as per what I was told I tok screen shots of the debits and emailed it tto her on the day and to date, she never responded. On the 28th June 2024, I receive an email from Vusumuzi K and he requested a bank statement for the transactions that were debited from the creditors in queston which I did. This morning the 01 July 2024, Vusumuzi responded requesting a 3 months bank statement which I failed to undertstand the reason, however I emailed it to them. As I work in a call centre, I did inform Chanel to make a note on her system that I should be eailed if they need to contact me and I will advise them of a suitable time. This was not comp**** with as I was getting non stop call from them tis morning which I decline. I then responded to Vususmuzi telling him the time suitable to ontact me.

I explained my disatisfaction with Vantage in their first month of agrrement with me and it started on a nightmare not for me as my other debit order for my cell phone bounce as well as my insurance for which I have to pay failed debit chrges to the bank also putting my account into an overdraft of +-R1000.

Vususmuzi informed me that there is no guarantee I would receive a refund, however they will try. I am in a much situation with Vantage than when I started this agreement with the addidional moneys now owing to the bank and failed debits to other srvice providers. What is the use of having a debt management company when they put you in more debit than you started with.