JV
Jeandre V
1 reviews | Active since Dec 2025
02 Dec 2025, 13:30
Debit Order Deducted after they said it was Cancelled - Request for Refund Being Ignored for over a Week
I expected everything to go smoothly with Vantage, unfortunately, after they told me Debit Orders were cancelled, a debit order still went off on my account.
They have been ignoring my requests for refunds, I have reached out Via WhatsApp and Email, and have been ignored for more than a week now.
Not a very transparent process, and they ignore you for days on end. The agent that I have worked with when signing up is Aphiwe, after their first Debit order was deducted, they went silent.
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Vantage Debt Management's replyOfficial
08 Dec 2025, 09:32Dear Jeandre,
Thank you for reaching out to us.
We have reviewed your concerns and can confirm that we contacted you on Friday, 05 December 2025 to discuss this matter.
Our records indicate that one of your creditors was uncontactable during the application process, which unfortunately meant we could not prevent a debit order from being processed. We completely understand your frustration regarding this. We can also confirm that the account in question is now paid in full.
We apologize for any lack of communication regarding this issue and hope that everything has since been clarified. We value your feedback and would appreciate it if you would consider updating or removing your review following our discussion with you on the date mentioned above.
Sincerely,
Tyrone
Vantage Debt Management
Vantage Debt Management's reply08 Dec 2025, 09:32
Official
Dear Jeandre,
Thank you for reaching out to us.
We have reviewed your concerns and can confirm that we contacted you on Friday, 05 December 2025 to discuss this matter.
Our records indicate that one of your creditors was uncontactable during the application process, which unfortunately meant we could not prevent a debit order from being processed. We completely understand your frustration regarding this. We can also confirm that the account in question is now paid in full.
We apologize for any lack of communication regarding this issue and hope that everything has since been clarified. We value your feedback and would appreciate it if you would consider updating or removing your review following our discussion with you on the date mentioned above.
Sincerely,
Tyrone
Vantage Debt Management