DT
Donald T
1 reviews | Active since Sept 2025
07 Sept 2025, 04:57
DB
I wanted to get out of a borrowing circle and contacted Vantage through clear score.. And God did I get my life F**ked up.. I have never failed to send money to my son or pay rent but thanks to Vantage an their incompetences.. I have for the first time.. They debited my 3k and the debit orders that they promised would not debit took another 10k leaving me crippled and today as I speak is the 7th with not real help... Why could you not just bring back my 3k in the mean time why make my situation unbearable.And just cancel the whole thing.
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Vantage Debt Management's replyOfficial
09 Sept 2025, 09:14Dear Donald,
Thank you for contacting us about your recent experience.
We truly regret that you experienced disappointment with the process and wish to emphasize that this is not a typical occurrence with our clients. A thorough review of your profile found that one of your creditors excluded a loan account from the application process, as it was granted within 60 days of your application for debt counseling. An email correspondence from the creditor was sent to you on Friday, 08 August 2025, regarding this information. Subsequently, a secondary creditor debited you unexpectedly, and though we experienced some communication challenges for them to refund you, we were able to successfully confirm that the refund was processed on Monday, 08 September 2025, with a turnaround time of 2-3 business days for it to reflect in your account.
We completely understand and respect your decision to cease further progress with your application, and wish to inform you that we have submitted a rejection request to the National Credit Regulator (NCR) for the debt review flag to be removed from your credit profile. Please allow up to 21 business days for this to be updated.
If there is anything else we can assist with, please let us know.
Sincerely,TyroneVantage Debt Management
Thank you for contacting us about your recent experience.
We truly regret that you experienced disappointment with the process and wish to emphasize that this is not a typical occurrence with our clients. A thorough review of your profile found that one of your creditors excluded a loan account from the application process, as it was granted within 60 days of your application for debt counseling. An email correspondence from the creditor was sent to you on Friday, 08 August 2025, regarding this information. Subsequently, a secondary creditor debited you unexpectedly, and though we experienced some communication challenges for them to refund you, we were able to successfully confirm that the refund was processed on Monday, 08 September 2025, with a turnaround time of 2-3 business days for it to reflect in your account.
We completely understand and respect your decision to cease further progress with your application, and wish to inform you that we have submitted a rejection request to the National Credit Regulator (NCR) for the debt review flag to be removed from your credit profile. Please allow up to 21 business days for this to be updated.
If there is anything else we can assist with, please let us know.
Sincerely,TyroneVantage Debt Management
Vantage Debt Management's reply09 Sept 2025, 09:14
Official
Dear Donald,
Thank you for contacting us about your recent experience.
We truly regret that you experienced disappointment with the process and wish to emphasize that this is not a typical occurrence with our clients. A thorough review of your profile found that one of your creditors excluded a loan account from the application process, as it was granted within 60 days of your application for debt counseling. An email correspondence from the creditor was sent to you on Friday, 08 August 2025, regarding this information. Subsequently, a secondary creditor debited you unexpectedly, and though we experienced some communication challenges for them to refund you, we were able to successfully confirm that the refund was processed on Monday, 08 September 2025, with a turnaround time of 2-3 business days for it to reflect in your account.
We completely understand and respect your decision to cease further progress with your application, and wish to inform you that we have submitted a rejection request to the National Credit Regulator (NCR) for the debt review flag to be removed from your credit profile. Please allow up to 21 business days for this to be updated.
If there is anything else we can assist with, please let us know.
Sincerely,TyroneVantage Debt Management
Thank you for contacting us about your recent experience.
We truly regret that you experienced disappointment with the process and wish to emphasize that this is not a typical occurrence with our clients. A thorough review of your profile found that one of your creditors excluded a loan account from the application process, as it was granted within 60 days of your application for debt counseling. An email correspondence from the creditor was sent to you on Friday, 08 August 2025, regarding this information. Subsequently, a secondary creditor debited you unexpectedly, and though we experienced some communication challenges for them to refund you, we were able to successfully confirm that the refund was processed on Monday, 08 September 2025, with a turnaround time of 2-3 business days for it to reflect in your account.
We completely understand and respect your decision to cease further progress with your application, and wish to inform you that we have submitted a rejection request to the National Credit Regulator (NCR) for the debt review flag to be removed from your credit profile. Please allow up to 21 business days for this to be updated.
If there is anything else we can assist with, please let us know.
Sincerely,TyroneVantage Debt Management