TS
Tracey S
1 reviews | Active since Dec 2023
19 Aug 2025, 15:23
Creditors not paid
Very concerned to pick up that one of my accounts under this process has not been paid for 15 months.
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Vantage Debt Management's replyOfficial
20 Aug 2025, 09:19Dear Tracey,
Thank you for raising your concerns. We take them seriously.
We reviewed your payment profile and confirm that payments have been received consistently and on time. Hyphen Payment Distribution Agency has allocated these payments to all your creditors, following the Consent Order granted by the National Consumer Tribunal. You should also receive a monthly statement from Hyphen, indicating the distribution of funds to your creditors. Please check your junk or spam folder if you cannot find these emails. To further address your concerns, a dedicated staff member will contact you to provide the necessary records for your keeping. Please advise which creditor in question was highlighted in your concern so that we may reach out to them to update their records. It is important to note that credit providers are expected to update your payment history with the bureaus. Sometimes this does not happen as expected and this can create conflicting information when you check your credit report. You are welcome to understand more about this in the information that will be attached in the email communication following this response.
Once you are satisfied with the outcome, we kindly ask that you update this review or remove it for better management of our services.
Sincerely,TyroneVantage Debt Management
Thank you for raising your concerns. We take them seriously.
We reviewed your payment profile and confirm that payments have been received consistently and on time. Hyphen Payment Distribution Agency has allocated these payments to all your creditors, following the Consent Order granted by the National Consumer Tribunal. You should also receive a monthly statement from Hyphen, indicating the distribution of funds to your creditors. Please check your junk or spam folder if you cannot find these emails. To further address your concerns, a dedicated staff member will contact you to provide the necessary records for your keeping. Please advise which creditor in question was highlighted in your concern so that we may reach out to them to update their records. It is important to note that credit providers are expected to update your payment history with the bureaus. Sometimes this does not happen as expected and this can create conflicting information when you check your credit report. You are welcome to understand more about this in the information that will be attached in the email communication following this response.
Once you are satisfied with the outcome, we kindly ask that you update this review or remove it for better management of our services.
Sincerely,TyroneVantage Debt Management
Vantage Debt Management's reply20 Aug 2025, 09:19
Official
Dear Tracey,
Thank you for raising your concerns. We take them seriously.
We reviewed your payment profile and confirm that payments have been received consistently and on time. Hyphen Payment Distribution Agency has allocated these payments to all your creditors, following the Consent Order granted by the National Consumer Tribunal. You should also receive a monthly statement from Hyphen, indicating the distribution of funds to your creditors. Please check your junk or spam folder if you cannot find these emails. To further address your concerns, a dedicated staff member will contact you to provide the necessary records for your keeping. Please advise which creditor in question was highlighted in your concern so that we may reach out to them to update their records. It is important to note that credit providers are expected to update your payment history with the bureaus. Sometimes this does not happen as expected and this can create conflicting information when you check your credit report. You are welcome to understand more about this in the information that will be attached in the email communication following this response.
Once you are satisfied with the outcome, we kindly ask that you update this review or remove it for better management of our services.
Sincerely,TyroneVantage Debt Management
Thank you for raising your concerns. We take them seriously.
We reviewed your payment profile and confirm that payments have been received consistently and on time. Hyphen Payment Distribution Agency has allocated these payments to all your creditors, following the Consent Order granted by the National Consumer Tribunal. You should also receive a monthly statement from Hyphen, indicating the distribution of funds to your creditors. Please check your junk or spam folder if you cannot find these emails. To further address your concerns, a dedicated staff member will contact you to provide the necessary records for your keeping. Please advise which creditor in question was highlighted in your concern so that we may reach out to them to update their records. It is important to note that credit providers are expected to update your payment history with the bureaus. Sometimes this does not happen as expected and this can create conflicting information when you check your credit report. You are welcome to understand more about this in the information that will be attached in the email communication following this response.
Once you are satisfied with the outcome, we kindly ask that you update this review or remove it for better management of our services.
Sincerely,TyroneVantage Debt Management