SM
Sandile M
1 reviews | Active since Sept 2018
28 Aug 2023, 19:52
Cancellation letter
I got into an agreement with this company on the 14th of August, but after a careful consideration I realize I no longer need their service. After a week I gave them a call letting them know that I want to cancel their service. Till now they have never sent me a cancellation letter. I have sent a dozen of emails, made numerous calls but still no help. This is the worse company please be alert.
*** is one of the consultant promised to respond to my emails everyday when I call them. Worse company I have ever dealt with.
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Vantage Debt Management's replyOfficial
29 Aug 2023, 07:52Good morning Sandile, thank you for your feedback. After reviewing your application, we can confirm that the contents of this review is factually incorrect. Based on your profile and the actual events that took place, on 24 August 2023 you notified our office that you would like to cancel our service. A response was sent to you on the same day confirming your request and also outlining the steps that need to be taken on our side in order for us to stop the process. I can also confirm that you have opened and read that email eight times up until 28 August 2023 with no response from your side. You did not send numerous emails and a week has not yet lapsed as per your review. Please also note that only 3 business days has lapsed since your request to cancel and your application is in process of being suspended on our end. The relevant consultant will be in contact with to finalize your request.
Vantage Debt Management's reply29 Aug 2023, 07:52
Official
Good morning Sandile, thank you for your feedback. After reviewing your application, we can confirm that the contents of this review is factually incorrect. Based on your profile and the actual events that took place, on 24 August 2023 you notified our office that you would like to cancel our service. A response was sent to you on the same day confirming your request and also outlining the steps that need to be taken on our side in order for us to stop the process. I can also confirm that you have opened and read that email eight times up until 28 August 2023 with no response from your side. You did not send numerous emails and a week has not yet lapsed as per your review. Please also note that only 3 business days has lapsed since your request to cancel and your application is in process of being suspended on our end. The relevant consultant will be in contact with to finalize your request.