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1 reviews | Active since Nov 2015

27 Mar 2023, 14:33

Cancelation and reimburse

I app**** for a Debt review with them in January 2023..so they kept telling me they busy with my creditors of which was just 4 of them. So in Feb 2024..the first debit of R5700 they deducted from my account and only paid Absa vehicle R168. The rest they say was for administration.

Sadly I kept getting calls from my creditors of which I thought they spoke to them and they are aware of the step I took with Vantage. Hell no..it was not like that I was wrong. Then I got calls from absa threatening to even take my car..had to make arrangement and make payments again Then this month March 27th they deducted again while the process was not successful with all creditors. THIS CHUMA N KEPT SAYING ALL WILL BE OK BUT THEY DEDUCTED MY MONEY AND I HAD TO GO PAY R170000 to KEEP MY CAR. CLEARLY THEY WERE STILLL TRYING TO MOTIVATE WITH SOME OF MY CREDOTORS...BUT THEY STILL TAKIMG MY MOMEY.

THE TEAMLEADER KAREMA..EWAN ND CONSULTANT CHUMA KEPT IGNORING ME.

I WANT MY MONEY BACK FOR MARCH..AND CANCEL YOUR SERVICES..

I WANT OUT..I HATE UR SERVICE ITS NOT PROFESSIONAL.

REGARDS SE****LO GM MUSI

0
Replies (1)
Vantage Debt Management
Vantage Debt Management's reply29 Mar 2023, 09:43
Official
Good morning Se****lo, Thank you for your review. We are sorry that you are experiencing this. I have gone through your profile and noted that there are not agreements in place with all your credit providers. Absa specifically commenced legal action on your account in March 2021 before your application with our company. At this point in time, we are still in contact with Absa requesting that they assist with the account. As Absa has commenced legal action, they have the right to refuse to make any arrangements and that is why they are contacting you directly. We however are still pushing from our side in order for this to happen. Regarding the payments on your account, the full fee structure was provided to you prior to your application. Our system is also showing that you are being provided with updates and a manager is in contact with you. You are definitely not being ignored. However, as the legal action on your Absa account commenced 2 years ago, this is not a quick fix and updates are being provided to you. We unfortunately cannot stop Absa from contacting you directly due to the status of your account. Further updates will be provided to you as we receive them.