1 reviews | Active since Nov 2014
Being Ignored daily by Vantage Debt Management
I have never in my life been so ignored by a service provider such as Vantage Debt Management.
I have been trying to get documentation from them and they simply ignore me.
I have lodged complaints on Whatsapp, email and webchat. No response whatsoever.
Its like I do not exist. But they are more than happy to debit my account each month. Take their fee and yet they feel that they can ignore me for a month now.
I have lodged a complaint against Vantage Debt Management with the NCR. I even sent them a copy of the complaint lodged.
No surprise that they are still ignoring all my requests.
I am beyond frustrated, Vantage Debt Management. Due to your lack of service to myself I have already signed up with another Debt company.
Basically I think you believe you are beyond your clients and you dont care what soever about your clients.
Costing you to loose clients.
I have never in all this time with you asked you for anything. Now November when I really needed feedback and assistance you completely ignored me.
All that you did in return is I finally went and read the NCR act regarding what I can do.
Which I never would have done. And now I am acting within the act by requesting you to stop certain things and to give me documentation.
Yet no response to date!
Unfortunately, the Client Services Department does not communicate on Whatsapp. I can also confirm that all documents requested from our office have been sent to you. If you require additional documents, please email our Client Services Department as they have responded to all emails you have sent them. The last communication sent to you was on 1 December 2022 where we completed your query and let you know that you should reach out to us should you need anything further. We are certainly not ignoring you but we are unable to respond on channels that are not utilized by the team. If you require anything further, please respond to the email sent to you on 1 December 2022.
Unfortunately, the Client Services Department does not communicate on Whatsapp. I can also confirm that all documents requested from our office have been sent to you. If you require additional documents, please email our Client Services Department as they have responded to all emails you have sent them. The last communication sent to you was on 1 December 2022 where we completed your query and let you know that you should reach out to us should you need anything further. We are certainly not ignoring you but we are unable to respond on channels that are not utilized by the team. If you require anything further, please respond to the email sent to you on 1 December 2022.
I have not received feedback regarding the court order. I have not received feedback regarding debit order and cancellation of my agreement with yourselves. I have not received feedback regarding the PDA mandate, I have not received feedback regarding settling certain accounts sooner.
You are welcome to provide me with proof of feedback on all these emails.
Only feedback I received a month after my request was related to my vehicle finance. That is pretty much it.
I have not received feedback regarding the court order. I have not received feedback regarding debit order and cancellation of my agreement with yourselves. I have not received feedback regarding the PDA mandate, I have not received feedback regarding settling certain accounts sooner.
You are welcome to provide me with proof of feedback on all these emails.
Only feedback I received a month after my request was related to my vehicle finance. That is pretty much it.