KG
Kgomotso Go-getter
1 reviews | Active since Oct 2018
12 Dec 2025, 14:20
Bad service and being ignored by consultant
I have been with vantage for the past couple of months and I signed up with Avuyile, one credit provider has been debiting via persal and apparently it was stopped, I asked for proof and until now nothing. I have been waiting for refunds for the past months. I was told last week that it will be in/sorted in 72hrs which was on friday last week. This week Avuyile has been ignoring me and telling me stories with no positive results and now another week has come and gone. I am frustrated with this treatment as the credit providers are now on my neck and Avulile does not care nor respond to my messages and emails.
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Vantage Debt Management's replyOfficial
02 Feb 2026, 15:58Dear Kgomotso,
Please accept our apologies for the delay in responding to your recent feedback. Your concerns have been noted, and we are committed to improving our service delivery based on your experience.
Regarding your refund, our records indicate that the creditor issued the payment on 17 December 2025, and you were notified at that time. Additionally, our records show that a payment was missed, and your account has reached the stage where services may be suspended due to non-cooperation.
We have attempted to contact you via telephone, but your number appears to be out of service. We can confirm that previous email correspondence has been successfully delivered to you.
Please contact us at your earliest convenience so that we may discuss the continuation of your debt counseling services.
Sincerely,
Tyrone
Vantage Debt Management
Vantage Debt Management's reply02 Feb 2026, 15:58
Official
Dear Kgomotso,
Please accept our apologies for the delay in responding to your recent feedback. Your concerns have been noted, and we are committed to improving our service delivery based on your experience.
Regarding your refund, our records indicate that the creditor issued the payment on 17 December 2025, and you were notified at that time. Additionally, our records show that a payment was missed, and your account has reached the stage where services may be suspended due to non-cooperation.
We have attempted to contact you via telephone, but your number appears to be out of service. We can confirm that previous email correspondence has been successfully delivered to you.
Please contact us at your earliest convenience so that we may discuss the continuation of your debt counseling services.
Sincerely,
Tyrone
Vantage Debt Management