Bad experience

When I found out about you, I signed up for Debt Consolidation, I was convinced I’m consolidating my debt and I’ll be helped. I had over 500 points on my Credit Score. Immediately after signing with you, my profile score went to 0 and I was flagged under debt review, when I asked I was told debt consolidation and debt review are the same in your company. And that you had nothing to do with my credit score. When I asked to cancel the contract with you as I realized paying them off on my own would work out cheaper for me. I was told my account would only be suspended but the debt review flag will remain on my profile until I pay it off.

Does this then mean one can not go into a contract with you and cancel when they are not satisfied with your service and level of transparency?

I have also opted to take my review to hello peter and other platforms because honestly I’m very unhappy. I lost a possible deal to get a refinance to be able to repay my debts coz of the debt review flag on my account.

I am now afraid to even get another debt consolidation option coz I seem to be doomed for life because of signing with you.