VVM take your employees to proper training please!

It seems like everyone at VVM attornyes know nothing about about their job. From call center agents, to supervisors and even duty managers (disgusting!!!). After an arrangement was made, I settled my Edgars account on the 15 Dec 2014 then called VVM a few days later to check balance and it was confirmed that the account was closed. on the 15 of January they attempted to debit my acount and every week I keep getting calls to make payment when the account has bee settled. I've made numerous call to VVM and one of which was4 weeks back and I spoke to Mike the supervisor who refused to take account but promised to call me back after he spoke to the initial supervisor who didnt do his job but he never called. On Tueday the 10th feb 2015 Nicole a call center agent called nd i would't speak to her nor a supervisor. I demanded to speak with a duty manager and Roma came to the phone. She promised to close the account and call me first thing the next morning on the 11th Feb 2015 to confirm account closure and arrange for a paid up letter but never called till today. Can anyone please tell Roma (the duty manager at VVM attorneys) I'm still waitng for her call.