VVM - POOR SERVICE & BAD ATTITUDE

I received an SMS to say that my late husband Cell C account was handed over to them for collection. I called in and spoke to the most rude person PERCY. he refused to give his name and his attitude was beyond reasoning. i explained that my husband had passed away in January and cell was informed and i received a message to say account closed. He asked me to email the docs to him. when i asked for an email address, he said to me that i need to look at my SMS. when i mentioned that it does not reflect on the SMS, he was rude again and said to me that i need to look carefully as all details are on it. when i queried again, he said he sent me another SMS with details. Said SMS only came through after 8 mins. As a person who prdes myself in customer interaction and service, this agency needs to learn real quick