VVM does ot listen to customer

Since or earlier I have been hounded by cell and email and sms from VVM representing Altech autopage to pay a bill of R11590.91 without any documentation. I have several times contacted VVM's call centre to tell them that I pay my altech atuopage bill every month by debit order. I have further asked to see some documentation. I have even gone to my altec autopage branch and having ensured that I had no outstanding debt got them tofax the current state of my account to VVM and clear up the issue. Not hearing from them for 2 weeks I thought the issue was put to bed. <br> Last week I received the following<br> <br> <br> BY EMAIL <br> <br> <br> <br> Attention: MICHAEL COMMINS<br> <br> <br> <br> Email Address: [Email Removed]<br> <br> <br> Our Ref: 1.***7 // Altech Autopage<br> Date: 03 December 2015<br> Call Centre Number: ***<br> Web Query Portal: [URL Removed]<br> <br> <br> <br> <br> <br> <br> <br> I have not entered into any arrangement and owe R0