NS
Nomvuyo S

1 reviews | Active since Jan 2016

11 Jun 2019, 10:26

VVM - Collection dept

Good day

I had a Vodacom contract in which I had a dispute with due to charges that were unconfirmed. Due to that I refuse to pay and therefore apprehended to VVM. The agreement with VVM was to debit my account R300 monthly until the account is settled.

I would at times receive messages stating if I pay such an amount my account will be paid up. for no apparent reason I was called and even received a message to pay R159 and some odds, they never debited my account which I thought it would be attributed to the fact that this is now a lesser amount to agreement and that is closing off the account as per the messages.

during the course of the following month I receive a call which says I owe R287.00 on the account. this did not add up at all. what is R159 + R287 which could have been deducted as per agreement. then I receive another message stating I must pay R0.43, really?? who does this?? is this even professional? I am not paying the R287.00 as the last R159.00 was settling my account.

Ref : ********** 6

message dated 27/03/2019 for the pmnt of R150.43

Regards Nomvuyo Sisusa

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