Van De Venter Mojapelo Inc incompatent staff

Good day.

I have an outstanding account with Edgars for R270.00 Handled by VVM, first was 5 July 2021.

The banking details provided by VVM (Van De Venter Mojapelo Inc) was un accessible from my banking app and it kept on instructing me to choose from the public recipient list, I was unsure of the one i need to use as their are many to chose from, I phoned VVM (Van De Venter Mojapelo Inc) to confirm what public recipient I need to use and they advised me I need to use EDCON LTD CLAIMS, I have sent them the proof of payment several times and requesting if it was the correct account or not, with no response. I really feel that the staff working for VVM is incompetant, as they advised me with the wrong information to make a payment, I asked for an alternative way to pay the outstanding amount of R270,00 and was told that I have to sign a debit order, cant see the use of an debit order for this small amount and if the staff is so incompatent in providing information, just imagine the hassle of canceling the monthly scheduled debit order. I also assume the money already paid will be lost, they keep on harassing me with payment SMS's and phone calls, Today someone phoned me asking me to make a payment, I responded with the proof of payment I sent them, she gave me the same email address I already sent it to with reference numbers and all additional information required for them to follow up and revert back to me with the requested information, She did not know anything about the proof of payment I sent to the exact email address. Can you please provide me with an additional method of settling this account??? on the EFT it requests that one choose from the public list (EDCON LTD CLSAMES, EDCON, EDGARS and many more) Can I simply go into a store and pay at the pay point? Your response will be highly appreciated.

Kind regards. Wynand Van der Merwe.