UTTERLY DISGUSTED AT THE SERVICE I RECEIVED!

I called the VVM company yesterday (17/09/2015) at about 9am requesting for a paid up letter. I was routed to client services & spoke to a very rude & impatient female who put the phone on the side as I thought she was trying to locate my details on the system as she advised, about a minute later she released the call without closing properly. I called again to get clarity about my query & also get a ref nr as well as her details to follow up. Same person picked up & got annoyed when I explained that my previous call was ended without all the info that I wanted and started raising her voice & not even giving me a chance to explain what more I wanted... stated \it's so early in the morning to be rude"and said that they don't provide ref numbers when I asked for one. I am totally appalled at the level of unproffessionalism this girl displayed on behalf of this company as it is not in line with their compliance stated on their website. I still have not received the letter as she advised"