Unprofessional VVM Workres

From last week Wednesday I've been set back and forth, tell me what is difficult with sending a letter stating that I have paid my outstanding arrears and the query on my credit record will be removed. Seen that you were delaying me with that I asked for a statement and still all the payments I've made were not reflecting on the statement, even the R700 I paid in September is not on the statement. The Attorneys you have handed me over don't know what they are doing everyday when I call there is a different story probably each employee in VVM is using his own system. The very first time I called them last week Tuesday they told me for me to settle my arrears I had to pay R2300 and Wednesday morning on the 28th I paid and I selected immediate payment but it took 2 days for them to see that I've paid and when I called them they were all directing me to Prudence. On the 28th of September after paying I sent a proof of payment to Prudence, not even an acknowledgment receipt to say she has received my email. I kept on calling asking the consultant to give me Prudence's direct line or get her to call me back. Friday one of the consultant gave me her number and I tell you if I had not called I tell my payment waa not gonna be allocated. And then she escalated the matter to legal on Friday morning. When they contacted they told me I have to pay R891 for my lines to be reconnected and I rushed to MTN to make the payment. Monday morning I tried calling again and the phones weren't being picked up ended up going to their offices. When I got there I spoke to Jerry he assisted me and he told me that he doesn't deal with MTN but he will assist me. He called Prudence to find out how far she has assisted me and then he took over from there. For about 20 minutes he went to his office to draft the letter I asked. When he came back he told me that he was busy calling the legal department and they told him that I have to pay a further R2303. Which I didn't understand how cos last week they I must pay R2300, then R891 and they debited R700. I didn't argue with him I just went straight up to the banks to pay and that took me about 2 hours and I went back to their offices. After paying the R2303 I handed in the proof of payment to Jerry and he went back to his office to draft the letter. The letter stated that they will write an official one when the money has reflected on the 4th of November. I waited for the letter on the 4th nothing it was me again who has to call Jerry and asked about the letter that I was promised that they will draft it for me. He said the payment had not reflected on their side but on MTN side it haa reflected which didn't make sense to me. He then escalated the matter to Angie. Angie called me telling me that she is the one who is going to draft the letter for me and she will get it done by the 4th of November. The next day I called with no luck of getting the letter. Mind you it a week later and I did tell them I need the letter urgently. I waited for Angie the whole day nothing. I ended up calling the manager and ge told me that they won't draft the letter for me I have to go back to MTN and they will help me. I'm still waiting to be helped.