Unhappy client and poor service

This is in regards to my complaint to Telkom and VVM and their lack of services provided .

* firstly the consultants and there team Leaders are very rude.

* I tried calling on several occasions with no luck and little success.

* I took out a month to month to deal for R299 in January all the debits went off successfully .

*In April month they deducted R299 and never notified me that they are reversing the money back into my account .

* I received SMS stating that my account is in arrears but I know they deducted the R299 on the 26th of April.

*I called a consultant enquiring about the SMS they informed me to send through the Proof of Payment which I had done on my side .

*No one gave me any feedback they stayed that it's under investigation since April until now .

*I then called back because they deducted R800 in May which is not my contribution they informed me its the unpaid fees ,but Telkom never informed me that they reversed the money back in to my account.

* I'm really not impressed with the service I received from Telkom for the past 3 months that I joined them.

*I requested for a cancellation seen that it was a month to month deal and I'm no longer working from home I'm back in the office .

* They informed me that I need to pay R1099 before the contract can be cancelled but my services are suspended ,so I need to pay R299 for a suspended Sim card.

* I also spoke to a consultant by the name of Bruimilda Teboho Mokoena who was very rude and *********** as well as the team leader Bianca she informed me that she will contact me with regards to the outcome no one seems to be helpful in anyway.

* They having been sending me from pillar to post but no one assisted me .I went to the Telkom store at Cresta Mall they informed me that they can't cancel the policy I have to pay R1099 yet it was not my problem I never reversed any premiums and they never informed me that they will transfer the debit back into my account now I am liable for the error they done .

* I'm so upset, frustrated and disappointed in the service provided at Telkom and how they handle situations and queries.

* They handed me over to VVM to pay an amount of R4471 the manager at Telkom Masilo Mohale informed that the month to month deal has been cancelled.

* VVM is busy harassing me to pay an amount of R4471.

* The sim card is not in use since last year JUNE but I have to pay something thats not active.