Terrible service

Had a slight set back with my Telkom acc last month due to financial problems. None the less the debit order bounced and my services were suspended. Without sending me any letter or form of communication from the accounts dept at Telkom the account was handed over to VVM. As it would be on the 20th October 2019 my account had the outstanding balance deducted via a NAEDO debit order. Made contact with Telkom and told them the money had been deducted and when would my services be restored, they first couldn't see the money and had to send proof thereof from my bank statement to 2 consultants as well as their accounts dept. We eventually on contact with VVM themselves on Friday the 25th of October 2019 and spoke to a guy called Carl. So Carl had acknowledged that payment had been received, he couldn't even confirm who had placed the debit order against my account (bare in mind this is ALL on recorded calls- THANK YOU ABSA). He (CARL) said he was going to follow it up and get back to us, my wife via email and myself telephonically which till today 30th October 2019 HASN'T happened, because a person has to phone after him also now. So on this day my wife made contact with the guy named CARL again and said this time round it would take 7-21 working days to receive a payment letter from them. His manager Naphatally was also of no help what so ever...!!! All these ******* companies are the same, the minute they have your money then service goes down the drain! I HAVE now paid for a service which I am no longer getting, so pull your finger out of your ****s and restore my services you *********** bunch of ****s and may CARL not follow up on this because not even then DEAD SEA will be able to wash him clean after this.