Rude untrained call centre Agent @ VVM Attorneys

Good Day A<br> <br> My name is Pulane Bobo<br> <br> I received an sms regarding an account that was handed over to VVM this morning with reference ***8 to contact ***<br> <br> I just made a call now to this no and spoke to a very impatient and rude call centre agent.<br> <br> I wanted to find out what this account is for she stated that it was for a X ray done on a right foot on the 04/10/2014<br> <br> I then asked @ which hospital was this done she then promised to call me back because she didn't know<br> <br> She then called back with no infor for me she kept on referring to me as Mrs Mahlatse Grace <br> <br> I then corrected her telling her that Grace is my mother<br> <br> She then said i shouldn't have called to inquire about this account<br> <br> <br> I then tried to explain to her who I am to Grace and Mahlatse those are two seperate people that she's referring to <br> <br> One Mahlatse Bobo is my son and Grace Bobo is my mom i received an SMS on my phone i have every right to inquire what this account is about so i can settle it if it's for my son or mom<br> <br> She then refused to proceed further saying that i have no right<br> <br> Firstly what if my mom does'nt have a phone I received the sms on my phone<br> <br> I could have been a potential client to VVM.<br> <br>