Rude, arrogant agents

<p>I had a Jet account which had a balance (did not know it had a balance until February this year) which I was asked to settle with a 75% discount. I settled the account on the 4th March 2017 & to date (02 May 2017) I have not recieved a clearance letter and I am listed as a bad payer. I have called them numerous times in April and was told to call them after the holidays as it would take 7 working days to process. Today I gave them a call as I did not recieve the letter and was told that it was only getting put through today for processing. The agent that I spoke to did not let give me any joy, she told me I couldn't be emailed my letter. She also told me it would take another 21 business days to process. When I asked to speak to the supervisor, Prudence Mthuping, she advised me I 'wouldn't understand' their processes & that I should just leave them to do their jobs. I should also keep checking up on the Jet stores on my own, on whether or not they had received my letter. I am currently applying for car finance and I can't get approved because of this. The supervisor was rude and potrayed sarcasm when I told her the line was bad, as if it was an excuse to not 'understand' her or try and wrap my head around not being attended to for over a month. I was also told that contacting Jet Finance Office is of no help because they cannot request clearance letters (only advised about this today after contacting them the entire month of April) and I would have to call VVM directly to request clearance on my account. For an attorneys office, these are rude, arrogant people who are of no help whatsoever! </p>