Rude and *********** staff

I wonder if the Directors of VVM, namely Karin Van De Venter, Farhana Khan and Lior Woznica, know of the incompetence in their company! Since my last review, I was able to settle my debt fully and forwarded the Proof of Payment to the relevant email addresses, including to Ghaironessa Mosaval from the Nimble Group that seem to have sold my debt to VVM. It has been 12 days now that I am waiting for one simple email which contains my Paid-Up Letter from Cecilia, one of your call-centre agents, but for some reason she does not return my calls when I leave a message with reception. Between Nimble Group and VVM, someone needs to respond and just send me my damn letter!