Query outstanding for 3 months and no help

MTN has handed me over to VVM debt collectors, who is demanding that I settle my account of R4000. I posted here about MTN in June,and got a response from Wenzile who gave me a final outstanding amount of R714.21. I queried this and was emailed a breakdown typed out by call centre agent, Patrick Newyear. I called him to request a formal breakdown from MTN's financial system i was told that I should \Cut the long story short and wait for a response from MTN". <br> <br> I then spoke to the team leader Michelle"