poor service delivery

On the 03.03.15 i received a feedback on hellopeter saying someone will contact me with ref number ***/GO. On the 04.03.15 i received an e-mail from vvm attorenys that read as follows:<br> <br> Dear Mr CN Jacobs,<br> ><br> > Account number: ***<br> ><br> ><br> > In response to your recent communication regarding the above mentioned<br> > account, please note that I have contacted VVM and spoke to Miriam, who<br> > advised that they will need to locate the call recordings which will take 48<br> > hours. They will contact you with an update. Please accept our sincere<br> > apology for the inconvenience caused.<br> ><br> > Should you require further assistance do not hesitate to contact us.<br> ><br> > Regards<br> ><br> > Leone Manneson<br> > Customer services administrator| Regional Credit Office Durban | Edcon<br> > Financial Services<br> > Telephone +***2 | Fax +***6 |Email<br> > [Email Removed]<br> <br> Its been more than a month and still no response regarding what will happen instead the call centre calls us every week regarding the debt which billing again and we will be expected to pay.<br> <br> Who will get back to me or should i leave it to my attorneys. I just spoke to Inok(vvm) which is in darkness