Poor Customer service for Truworths Clients

kindly note I'm note satisfied with two customer service under VVM mainly Mmapula Mogale and Sthandiwe Mtshali

Mmapula Mogale She advised me of this ridiculous turn around time of more than 21 days for a settlement letter for a settlement paid on the 16/11/2021 and they can also see it on the system. On top of that I send her a proof of payment in which she request for My ID that I gave her when I called in and again she advises me via email that i need to convert the proof of payment to PDF and resend it what type of services is this that VVM is rendering, kindly provide the ladies some soft skills and customer centric journey as the violated my consumer rights even though i owe and shield commitment to pay.

Sthandiwe Mtshali. The lady above bluntly told me that she cannot transfer her call to his direct manager as the system does not allow it and she dropped the call without assisting or returning my call as i have given her my ID number. I would like this lady to be disciplined accordingly as she has low regard for your clients.