Pathetic communication skills

Please note I contacted the call centre on the 23 March 2016 and was informed on my balance of R4633.00 and was further advised that I was offered a settlement offer of 20% discount, R3706.40, further I was informed when I am able to settle I should call and I would receive an sms.Today I contacted the call centre I spoke to an arrogant rude woman Agnes Polukwane and she informed me the settlement is now R3800.00. i advised if i work out a 20% discouunt, it does not come to R3800.00 however R3706.40,She said to me if I don't want to pay the R3800.00 then I should pay the R4600.00 and she then cut the call when I wanted to speak to a manager.She has no right to speak the way she did and she should be reprimanded. I then called to speak to a manager and was not able to do so, I requested an email address and I have sent an email to the manager Farhana. No matter was the circumstances are we as debtors have to be respected especially if we paying our accounts. No one as to dis-respect, she had said to me they doing me a favour, no one is doing any favours for me. I am paying my account.<br> <br>