Pathetic

<p>I had an account with Telkom that was unpaid due to poor internet connections - I had a 10mb line and had a 0.05mb connections - so after many arguments with them about the connections they decided to bill me anyway regardless. So I paid my bill but paid +- R1000.00 too much - so telkom handed over the account to VVM for collections. I paid the account in September 2015 - till today I received calls from the collections agents. each call i have explained to them the story that THEIR customer owes me money and that they can do their job and get a statement from Telkom. So I thought I would see how long it would take them to get this resolved. So today its 26 Aug 2016 - and till today they refused to get this resolved. Its bad that I have to do their work for them. Even though I have adressed this matter with the management of the call centre on numerous occations. Yet they can boldly claim they are passionate and pioneers in their respective industries - they can not even do the basics. When you refuse to send them your proof of payment the get rude... so between telkom and VVM I have not encountered such a poor service delivery in my life! The one more pathetic and lazy than the other! </p>