Pathethic service to say the least

I have an Ackerman's account which was settled with VVM attorneys on 14 September 2018.

My husband was assured that he will receive a paid up letter upon settling which has not been received to date. He was also assured that the credit bureau would be updated.

upon calling VVM my husband spoke to a Ditetso (not sure if spelling is correct).

he was rude on the phone in advising that my husband probably missed understood and advised that it could take 21 days to reflect as settled on their system which is totally ridiculous by any standard. when my husband advised he rather laid a complain he advised that we must do so.

this service is completely unacceptable by VVM as a representative of Ackermans who will also be made aware of this.