Paid up letter requested since 2014 and bad Customer service

<p>Hi </p> <p> </p> <p>I paid an account in 2014 March. I have not received my paid up letter. I only got an email confirming payment. My account has been sent to another law firm which I have now been flagged for not paying an RCS account which I have paid a long time ago. I have called numerous times well I would say with the result of waiting another 7-21days for the paid up letter till today. I called again today the receptionist "Lizzy" was very rude and hang up the call because I complained about the line (Complaints department) and that they never answer nor respond to emails... then a consultant named Pule who I humbly requested not to make me wait another 21 days and not deliver. I told him that the service (turn around time for resolving such cases) was extremely bad and i would hate to complain again. So Pule thought I said he was *********** at the very beginning of the call while I was saying the company did not assist me in anyway since the last correspondence and I must begin by toning down my voice even when I'm not shouting because it's unacceptable he won't tolerate it and that's the reason why other consultants never ever helped me. Please advise if I should get a child to speak to Pule maybe the voice is more suitable for his ears because that's how I speak. I had even asked him if I can keep quite maybe it's gonna be better for him to speak alone and hear quietness when he's assisting me. I would like to get my Paid up letter please!</p>