Paid up, and ****************.

I made a settlement for a truworth account on the 29th January 2019, up until now I am still waiting for the paid up letter. This is terrible, and is affecting my life. "Dear Sir/Madam,

The subject matter bears reference;

“Thanks for the settlement arrangement on your TRUWORTHS account ********** ********** . A discount of R655,84 applies and the outstanding amount is being reduced from R3279,22 to R2623,38. The final settlement amount is R2623,38 and will be paid on 29 Jan 2019 by Cash. Tel ********** 219”

This account was paid and settled on the 29th January 2019, but now I am getting a notification that I am still owing an amount of R 957.53.

Could you please clarify and correct this matter. "