Paid up account struggling to get paid up letter

<p>I was under debt counseling all my accounts is paid up one of them is VVM </p> <p> </p> <p>My debt counsellor reqeusted a paid up letter on 12 October 2016 and was told we need to wait 21days we did still no paid up letter they tried to contact them it was escelated to a manager his name is Deon Pietersen still no feedback or paid up letter VVM please send the paid up letter to me or my counsellor for account A ********** // MTN Service Provider</p>