One year later and my account has not been updated with the ITC

During the course of last year, my Edgars account was handed over to VVM attorney's. On the 29th of November 2016, I paid my final installment of R1485,92 to settle the balance due and CLOSE the account.

I followed due process when I received my paid up letter and was assured that both the store and the attorneys would update my profile on the ITC.

With absolutely no accounts in my name, I took the course of 2017 to start a new career and focus on it.

Just this morning, upon pulling my credit report from Experian, did I find that my profile was NOT UPDATED on the above matter. My account with Edgars was shown as open with a balance due of R3716. Almost a year later. Really?

This answered my question as to why I could not get credit anywhere.

The credit department at Edcon telephonically acknowledged that my account is paid up with R0 balance.

I need assistance with this. I feel so victimised.